PLEASE READ THE FOLLOWING TERMS AND POLICIES CAREFULLY. WHEN YOU INTERACT WITH OUR WEBSITE OR SOCIAL MEDIA ACCOUNTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND POLICIES.
TERMS: Established accounts, with good payment history, are extended Net 30-day terms. New accounts will require an approved credit application in order to be moved to terms. Please allow 10 business days to process new applications. Those without an approved credit application will be on pre-pay terms; pre-pay terms will be determined by order commitments and credit agency ratings.
ORDERS & ACKNOWLDEGEMENTS: All orders must be received in writing and are acknowledged with a confirmation by email. Any concerns regarding requested delivery dates/ leads times will be addressed within 24hrs with resolution finalized prior to scheduling production. Order confirmations may be provided by Impak for approval/ e-signature. For accuracy, orders should include the following: item number, description, quantity, ship-to address or place of delivery as noted per quotation, required in-hand date and packing requirements.
CANCELLED ORDERS: In many cases custom-made materials are purchased to produce your order. Once a purchase order is received, any costs incurred prior to a change or cancellation of an order, will be the responsibility of the customer.
OVER/UNDER RUN ALLOWANCE: Less than 25,000 pcs = 20%; 25,000-50,000 pcs =15%; 50,000+ pcs = 10% These production allowances are benchmarks based on industry standards and accommodate various production and printing process; some products may fall outside these benchmarks. Special needs can be accommodated, but will require a custom quotation if exact quantities are desired.
PRODUCTION TIME: Lead times will vary by product, order volume and seasonality. Domestic production timelines will generally require 4-6 weeks from proof approval; offshore production lead times will generally require 7-10 weeks from proof approval. Production lead times do not include include the following: pre-production sample development, testing or transit time. Production lead times could be extended based on customization requirements for specialty materials.
PROOFS: Emailed PDF proofs are sent for new orders and re-orders to ensure artwork is current and no changes are required. Production timelines will begin once a proof and/or pre-production sample have been signed off on.
PLATE & DIE CHARGES: Some products such as custom boxes, will require die charges. These charges are a one-time investment and may be used order after order, pending no changes to box size, and will be stored for up to 3 years for domestic production. Printing plate charges will apply to custom items including boxes, bags and totes. Plates are stored for 2 years upon which they are discarded. If a design change is made after the production of a plate, new plate charges will apply. If a production plan changes from an initial order to a re-order due to quantity, price or quality objectives, new printing plate charges will apply.
SAMPLES: Construction or “white samples” can be provided during research and development phases at the cost of shipping. Pre-production samples are available in advance of most mass production orders; additional charges will apply if printed samples are required in advance of an order. Pre-production sample capabilities may vary from mass production processes; variations/ limitations will be called out.
SPLIT SHIPMENTS: Available in full case lots only. Available by special quotation.
SPECIAL PACKAGING & LABELING: Available by special quotation. Specific master and inner packing, individual poly bags, barcode labels or kitting are examples of special packing and labeling needs. As a standard, cartons will include poly bag liners, be of B or C flute grade as determined by the item and not exceed 33lbs/ 15kgs.
SHIPPING: Parcel services will be used for small shipments. Larger shipments will be shipped via LCL/FCL ocean, air cargo and/or trucking carriers. Once freight is consigned to a freight carrier, we accept no responsibility for any delay of delivery resulting from customs inspections or examinations, steamship line sailing cancellations or weather-related delays. Quoted pricing is subject to change based on freight rates and preferred transit method at the time of shipment.
DAMAGED GOODS: If you receive damaged merchandise or experience missing merchandise, please follow the below procedures to help facilitate a credit or replacement.
PATENT INFRINGEMENT: Impak Retail takes no responsibility for the suitability of buyer’s designs or graphics. Buyer agrees to defend, protect and save harmless (including paying reasonable attorney’s fees and costs) Impak Retail against all suits at law or in equity and from all damage, claims and demands for actual or alleged infringement or violation of any third party’s trade secrets, proprietary information, trademark, copyright or patent rights because of the manufacture or sale of the Products covered hereby.
Illegal or Abusive Usage is Strictly Prohibited: You must not abuse, harass, threaten, impersonate or intimidate other users of our website or social platforms. You may not use the Impak Retail’s service for any illegal or unauthorized purpose. International users agree to comply with all local laws regarding online conduct and acceptable content. Should you be found to have engaged in illegal or abusive usage of our website, Impak Retail will suspend your account or usage as applicable.
Electronic Communication: When you visit our website or social platforms, send emails to us, or request a quote or contact us through the website, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright: All content included on our website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Impak Retail protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Impak Retail and protected by U.S. and international copyright laws. All software used on this site is the property of Impak Retail or its software suppliers and protected by United States and international copyright laws. Any referenced, non-owned content will be noted with original sources.
Trademarks: ImpakRetail.com, the Impak Retail logo and other Impak Retail graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Impak Retail in the U.S. and/or other countries. Impak Retail’s trademarks and trade dress may not be used in connection with any product or service that is not Impak Retail’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Impak Retail. All other trademarks not owned by Impak Retail that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Impak Retail.
License and Site Access: Impak Retail grants you a limited license to access and make personal use of this site and social media accounts and not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, or descriptions; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Impak Retail. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information including but not limited to images, text, page layout, or form of Impak Retail without express written consent. You may not use any meta tags or any other “hidden text” utilizing Impak Retail’s name or trademarks without the express written consent. Any unauthorized use terminates the permission or license granted. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Impak Retail so long as the link does not portray Impak Retail, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Impak Retail logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Information: If you use this site or our social media accounts, you are responsible for maintaining the confidentiality of your information and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your usage of the site.
Risk of Loss: All items purchased from Impak Retail are made pursuant to a shipment contract. This means that unless otherwise agreed to in writing, the risk of loss and title for such items pass to you upon our delivery to the carrier.
Disclaimer of Warranties and Limitation of Liability
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY IMPAK RETAIL ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. Impak Retail MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, IMPAK RETAIL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Impak Retail DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM Impak Retail ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Impak Retail WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Applicable Law: By visiting our website and social media accounts, you agree that the laws of the State of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Impak Retail.
Disputes: Any dispute relating in any way to your visit to our website or to products or services sold or distributed by Impak Retail in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in the County of Dallas in the State of Texas, and you consent to exclusive jurisdiction and venue in such courts.